Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.553375
Title: Reputation of Malaysian car brands : comparing views of customers and dealers
Author: Ismail, Zurina Binti
Awarding Body: University of Manchester
Current Institution: University of Manchester
Date of Award: 2012
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Abstract:
Previously, an organisation's attributes (corporate appeal, product and services, social responsibility, vision and leadership, workplace environment, and financial performance) were used as determinants of corporate reputation. In other words, corporate reputation was measured using a multidimensional single construct. However, there are arguments suggesting that, in order to obtain more accurate conclusions, an organisation's attributes need to be treated as antecedents whereby organisation's attributes are used to predict corporate reputation. Thus, this study is aimed at testing the impact of an organisation's attributes that is product, corporate personality and corporate responsibility on corporate reputation, and the mediating effect of corporate reputation in influencing stakeholders' purchase intention. Malaysia national car brands are used as a case reference for this study. Using a quantitative research approach, this study found that not all attributes contribute to positive reputation and intentions. The impact of each attribute varies across different stakeholder groups and across brands. Using a sample of 419 automobile customers and 300 Malaysia national car dealers, this study shows that only corporate personality has a positive and significant influence on corporate reputation and it is consistent across both groups and brands. Corporate responsibility, on the other hand, is found to have a positive influence on corporate reputation assessed by customers, but is not significant for dealers. The effect of customers' and dealers' satisfaction on the products is rather mixed. Results from this study provide empirical evidence that reputation should not be measured using a multidimensional single construct in order to draw a more accurate conclusion. This study also contributes to practice as it provides a distinct view for corporations to establish good rapport and to assist in developing effective strategies for the relevant groups of stakeholders. Recommendations are also discussed to provide focus for future research.
Supervisor: Chun, Rosa; Davies, Gary Sponsor: The Ministry of Higher Education ; Malaysia
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.553375  DOI: Not available
Keywords: Corporate reputations ; Corporate responsibility ; Purchase intentions
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