Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.534141
Title: Living the call centre : global, local, work, life, interfaces
Author: Warren, Jonathan
Awarding Body: Durham University
Current Institution: Durham University
Date of Award: 2011
Availability of Full Text:
Access through EThOS:
Access through Institution:
Abstract:
This thesis explores ideas about the changing nature of work and general social change. It does this by examining the global call centre industry. The call centre industry serves as a case study within which ideas about globalization and the lived experience of it can be explored. The thesis explored the work and non work lives of those involved with the industry in the North East of England and the Indian subcontinent. The research made extensive use of qualitative interverviews.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.534141  DOI: Not available
Share: