Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.511061
Title: Cognitive scripts and customer satisfaction : the nature of mental prototypes for service activities and their function in the post-consumption evaluation of service encounters
Author: Healey, M. P.
Awarding Body: The University of Manchester
Current Institution: University of Manchester
Date of Award: 2005
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Abstract:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Not available Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.511061  DOI: Not available
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