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Title: A comprehensive model for service quality design : integrating CRS, SQFD and other advanced quality engineering techniques for designing quality service
Author: Shahin, Arash.
Awarding Body: University of Newcastle upon Tyne
Current Institution: University of Newcastle upon Tyne
Date of Award: 2003
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Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available