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Title: Empowerment and emotional dissonance : employee-customer relationships in the Malaysian hotel industry
Author: Aziz, Yuhanis Abdul.
ISNI:       0000 0001 3434 5128
Awarding Body: University of Nottingham
Current Institution: University of Nottingham
Date of Award: 2007
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available