The impact of applying structured, object based software modelling techniques on the design and implementation of business processes, business perfomance management and business/operational risk management systems
This thesis examines the implementation of a number of business change programmes completed within three specific organisations; PSNI (Police Service of Northern Ireland), BAA plc and Govan Initiative (Scottish Enterprise). Specifically the study focuses on the methods of implementation employed and the corresponding results. The study examines, on the basis of case study evidence, the impact of employing contrasting approaches to the documentation of business change programmes. The projects studied range in approach from those which employ manually documented methods to those which use structured software modelling technique for the design and implementation of business change programmes. The programmes considered fall into the areas of Business Processes, Business Performance Management and Risk Management. The study finds that there is a case for the use of structured, object based methods supported by modelling software, particularly in relation to the implementation of change programmes with a significant IT basis or where there is complex relationship between activities and supporting human resource interface. The study concludes that the use of a structured, software supported implementation methodology can be employed to improve the quality of implementation, mitigate risks of conflict and resistance, decrease the cost and effort associated with modification and re-engineering, and contribute significantly to the sustainability of the implementation objectives under certain circumstances.