Positioning facility management : informed by case investigations in Thailand
All organisations need facilities and services to support and sustain their operations and strategy. Different support arrangements are required in different sectors, at different stages in organisational development and in different countries and cultures. In time, support arrangements need to be modified as circumstances change. Although this issue is of fundamental importance for organisations of all kinds, it has not been adequately researched in any detail. This thesis focuses on the generic issues associated with the selection of appropriate facility management arrangement to support the specific needs of an organisation, with particular reference to the context of developments in Thailand. The thesis has four main parts. The first part identifies the key factors that reed to be considered when positioning and structuring facility management arrangements. This part of the Thesis describes the results from a comprehensive literature review and an investigation to establish the conceptual basis for the research. The second part describes specific case studies of the FM positioning process that were undertaken in five organisations with operations in Thailand, supported by document searches, semi-structured interviews and by direct observations. By undertaking cross-case comparisons, the changing patterns of relationship between organisational characteristics and their FM support arrangements were analysed and the main areas of decision within the FM positioning and repositioning process were identified. The results from these case studies inform the third part of the thesis which profiles the key areas of concern in detail and develops a seven part decision framework, with associated tools, to assist in a systematic process of data collection, option identification, evaluation, prioritisation, selection and implementation of FM support arrangements. The fourth and final part of the Thesis reports on field trials of the proposed positioning process. The trial included a critical examination of the practical applicability, potential use and value of the approach by a sample of independent experts, with their suggestions for the modification and improvement of the prototype decision framework and its tools. The thesis concludes with a detailed analysis of the field trial results, a revised and refined decision framework for Positioning FK followed by a discussion of future opportunities for the approach and the potential benefits of further research.