Use this URL to cite or link to this record in EThOS:
Title: Developing a framework for assessing quality of e-government websites of Saudi ministries
Author: Abanumy, Abdulmohsen.
ISNI:       0000 0001 3388 5376
Awarding Body: University of East Anglia
Current Institution: University of East Anglia
Date of Award: 2006
Availability of Full Text:
Access from EThOS:
In Saudi Arabia there are barriars to equilty in regard to citizens' access to government information due to some geograpycical and cultural factors as well as weakness in the mail services. As part of the efforts Saudi Arabia undertook to enhance government-to-citizens relationship, the government started e-Government initiatives as a mean for daily communication with Saudi citizens. The governments have started to embrace the World Wide Web (WWW) for delivering government information to citizens. The purpose of this research is first to assess the quality of e-Government services that, is relevant to the Saudi context in order to gain insight of how far are Saudi citizens' able to gain government information they need. Second to explore the challenges public organisations face in the production of web-based information content on their website. For this purpose, the researcher developed an assessment framework that covered these two objectives. The framework is derived from the findings of an initial study (the researcher facilitated as a first stage of the research process) as well as the suggestion of previous studies in e-government. The first part of the framework aimed to asses the quality of Saudi ministries e-government service. Here the researcher used quantitative approaches of collecting the data in an attempt to cover large number of citizens. Thus the researcher used a survey to explore citizens' preferences in respect information elements, web-based information quality indicators, readability and editorial style, website navigation elements. The main finding of website quality assessments of Saudi ministries' website suggests that there is a lack of government information on Saudi ministries' websites. The second part of the framework intended to explore the challenges the public organizations face in web-based information content production. The data collection of this part of the framework was based on qualitative approach in the form of interviews with webmasters of Saudi ministries websites. The interview was used to ensure gaining in-depth understanding of the challenges Saudi webmasters face in the production of web-based information content on their website. The findings of this part of the framework suggest that there are number of factors affecting web-based information content provision such as web-development outsourcing, the low priority top management assign to web-based government information content in their agendas and the variation in executive managers' interest in production of web-based information content. Overall, the significance of this study is that it is the first that explores the egovernment context in Saudi Arabia. There is no previous study that examined the Saudi context in government information provision in ministries' websites. Therefore this study breaks new ground being the first to explore the challenges of web-based government information provision in Saudi ministries.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available