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Title: Exploration of SERVQUAL's efficacy via the diagnosis and improvement of service quality in Kenya's insurance industry
Author: Marwa, Simmy Mwita.
ISNI:       0000 0001 3620 4767
Awarding Body: University of Lancaster
Current Institution: Lancaster University
Date of Award: 2005
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available