Use this URL to cite or link to this record in EThOS:
Title: Managerial practices supporting service quality : a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies
Author: Ueno, Akiko
Awarding Body: University of Luton
Current Institution: University of Bedfordshire
Date of Award: 2003
Availability of Full Text:
Access through EThOS:
Access through Institution:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: N210 Management Techniques