The barriers affecting the implementation of quality management system-ISO 9000 in Libyan manuafacturing public sector organisations
The number of organisations with ISO 9000 certification over the world has increased dramatically in the last decade in developed and developing nations. The new standard ISO 9001:2000 is a way for an organisation to manage internal and external customer satisfaction and demonstrate continuous improvement. In Libya four Manufacturing Public Sector Organisations (LMPS0s) have got ISO 9000 certification, for exporting their products to reduce Libya's reliance on oil revenue. The low number of certified LMPSOs suggests that there are barriers affecting these organisations achieving ISO 9000 certification. In similar countries, for example, UAE they have more than nine hundred organisations registered with the certification. Therefore the aim of this research was "to identify and analyse the barriers that affect the implementation of a quality management system (QMS-ISO 9000 in Libyan Manufacturing Public Sector Organisations (LMPS0s))". From the literature review many barriers faced by many organisations, from different countries around the world, in their implementation process, were identified. Also, a conceptual framework was developed. There is a lack of empirical research on barriers affecting the new standard implementation, and the number of studies in Arabic countries is very limited with respect to the available literature in Western countries. To get an in-depth understanding of the barriers affecting LMPS0s, two case studies were carried out. A comprehensive list and in-depth understanding of barriers was identified by this research. Some of them (19) were identified as being unique to the Libyan culture in that they have not been reported before in the literature. Some of them are similar to barriers reported in Arabic (20), Islamic (19), Western (20) and other countries (32) such as Asian and South American countries. Therefore, this research makes a contribution to this area by adding to the limited literature. Another contribution of this research is that it has specifically filled the gap in knowledge in Libyan studies and in Arabic studies in general. Some recommendations for further research have been derived from this research.