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Title: Knowledge management in chemical process industry
Author: Gao, Ying.
Awarding Body: University of Surrey
Current Institution: University of Surrey
Date of Award: 2005
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This study describes, from a psychological perspective, the relationship between self identity and the propensity to disclose and exchange knowledge. Against the background of knowledge transfer processes and using the context of professional identity, the study proposes a structure of professional identity and argues that where knowledge is central to that identity, and where the identity has been activated, it intervenes in the willingness to disclose and exchange knowledge. The arguments draw attention firstly to a hypothesised structure of professional identity that contains built-in paradoxes that surface when the identity is activated from its cognitive location. Identity is seen as a super-ordinate entity which, along with motives and roles, conditions willingness, intention and action. At the heart of the argument is the notion of possessiveness which, the study argues, when applied to knowledge, creates a conscious sense of dilemma and tension along the continuum from self-orientated individualism to group loyalty and obligation. Although willingness is often perceived in relational terms involving trust, the study argues that it is dependent on the weightings of the dimensions of the structure of identity. The findings of the study captured first, a portrait of professional identity which consists of six factors. Such a portrait is seen as a cognitive identity structure. Second, a set of independent willingness distance measures. Third, a tentative connection between identity structures to willingness statements. The study concludes with a conceptual framework that displays the role of professional identity in the knowledge transfer process. This study is a contribution to the literature on identity in that it attempts to go beyond the cognitive location of identity to make connections with behaviour. The findings are clear but faint. The study provides some interesting areas of directions for further research.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available