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Title: Measuring service quality and relationship marketing in a paid membership organisation : the influence of cognitive factors
Author: Coulthard, Lisa Jane Morrison.
ISNI:       0000 0001 3390 3968
Awarding Body: University of Leicester
Current Institution: University of Leicester
Date of Award: 2005
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Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available