Implications of IT and knowledge management paradigms for decision-making in IT healthcare solution providers
This research is characterised by its overlap of research from management and healthcare. This research is an attempt to contribute to the existing body of knowledge on the linkages between three multidisciplinary research themes; healthcare management concepts, information and communication technology (ICT) and knowledge management (KM). The objective of this research is to examine the feasibility of incorporating the KM paradigm in healthcare. This research discusses whether it would be beneficial for healthcare institutions (HIs) to adopt the KM paradigm so as to facilitate effective decision-making in the context of healthcare delivery. This research contends that the key to success of healthcare in the twenty first century is an effective integration of technology with the human clinical decision-making process. It is therefore important to develop a conceptual KM health framework that encompasses technological, organisational and managerial perspectives. The research design, guided by a qualitative philosophy, was inductive in nature and used the case study methodology for accomplishing the research objectives. Empirical data was gathered via a main case. The findings from the main case, in conjunction with inputs from the literature review, formed an iterative process. The analysis of the collected data resulted in a first level conceptual KM framework for Healthcare organisations. Data was then gathered from five additional case studies to (1) validate the findings obtained from the main case and (2) to carry out a cross-case analysis. Data was collected from personnel at the five cases by way of structured and semi-structured interviews, observations, archival records, telephone and virtual interviews. The analysis of the data obtained from the five cases lead to a revision of the first conceptual KM framework, resulting in a revised (and final) KM-Healthcare framework, complemented by a user guide which included a structured "walk-through" for Healthcare institutions.