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Title: Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective
Author: Elanain, Hossam Eldin Mahmoud Abou
ISNI:       0000 0001 3443 7938
Awarding Body: Loughborough University
Current Institution: Loughborough University
Date of Award: 2003
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Internal marketing ; Service quality ; Customer service ; Banking ; Service marketing ; Employee attitudes ; Service encounter ; Service climate ; Egypt ; Customer-Contact Service Employees Model