Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.391846
Title: Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services
Author: Jayawardhena, Chanaka
Awarding Body: De Montfort University
Current Institution: De Montfort University
Date of Award: 2001
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Abstract:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.391846  DOI: Not available
Keywords: Financial services; Service quality; Price Management Business Data processing
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