Use this URL to cite or link to this record in EThOS:
Title: Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services
Author: Jayawardhena, Chanaka
Awarding Body: De Montfort University
Current Institution: De Montfort University
Date of Award: 2001
Availability of Full Text:
Access through EThOS:
Access through Institution:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Financial services; Service quality; Price Management Business Data processing