The impact of the Intranet on knowledge management on the Omani private sector
The impact of the Intranet on knowledge management within an Omani organisational
context is investigated. The main purpose is twofold, to investigate the use, benefit and
impact of the Intranet on Omani organisations and to identify factors that make
organisations successful in using an Intranet.
A quantitative survey is used as the main data collecting method, however, some
qualitative means are used in each of two mini case studies to test the validity of the
proposed model and inform a detailed case study. Using the strategy of multiple
paradigms, the robustness of the results is shown to be increased and cross-validation is
achieved. A number of statistical techniques such as descriptive statistic, Speraman
correlation and regression are used to derive to the results.
While most of the participants report the benefits from the use of the Intranet for their
organisations in managing organisational knowledge, it is shown that currently Omani
companies' experience is mostly limited to explicit knowledge. Furthermore, the
empirical findings clearly link success with positive interaction between IT staff training,
management support, availability of funds, user participation and organisational culture
factors. The results of logistic regression analysis suggest that 89% of the variation in the
level of Intranet usagew ithin Omanic ompaniesis attributedt o thesef actors.
The model presented not only gives a description of the use and benefits of the Intranet
within Omani organisations but offers a prescription of the factors that need to be
considered in the implementation of the Intranet and the consequent utilisation of the
technology to its full potential. The factors are of great importance, particularly to
practitioners hoping to change the attitudes and the behaviour of employees who are
reluctant to actively participate in the acquisition and exchange of knowledge. In the
adopting and implementing Intranet based strategies for knowledge management in
Oman, it is vital that these factors are considered.Practitioners and researchers alike will benefit from the results obtained. Researchers
may benefit from the theoretical framework, which may form the basis for further
empirical research. In addition, practitioners have gained models to guide them in
implementing and using the Intranet to manage knowledge, the most valuable resource
available to ensure organisational success.