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Title: Business excellence for the Hong Kong hotel industry.
Author: Liu, Chun Kit.
Awarding Body: Sheffield Hallam University
Current Institution: Sheffield Hallam University
Date of Award: 2001
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Total quality management; TQM; Hoteliers; Customer satisfaction