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Title: TQM: fad or fixture? : implementing total quality management in a health care setting through the development and use of customer-supplier models.
Author: Doyle, Victoria Carey Felicitas.
Awarding Body: City University
Current Institution: City, University of London
Date of Award: 1998
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Statistical process control Medical care Management