Use this URL to cite or link to this record in EThOS:
Title: Modelling customer satisfaction in service industries.
Author: Gorst, Jonathan Keith.
Awarding Body: Sheffield Hallam University
Current Institution: Sheffield Hallam University
Date of Award: 2000
Availability of Full Text:
Full text unavailable from EThOS. Restricted access. Please contact the current institution's library directly if you wish to view the thesis.
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Total Quality Management; TQM Commerce