Training management and development in the hotel industry : a comparative analysis of the United Kingdom and People's Republic of China
This research study focuses on the comparative analysis of management training and development in the hotel industry of the People's Republic of China (PRC) and the United Kingdom (UK) between 1989 and 1993. Eighty-two responses (industry survey with Questionnaire) were received from various management levels in seven hotels selected according to the hotel classification and size. Interviews using a prepared interview schedule were conducted with a further sixty-four people in posts involved in training policy in both hotel industries, training institutions, organisations and training supervision departments of local and central governments. This paper outlines the literature background and approaches used in the research study. There is evidence that the long historical experience in British industrial training provided a strong foundation to support its management training and development. In the hotel industry, a great deal of investigation has been conducted, and every important aspect in hotel training such as training policy, training plan, training method and training activities has been identified. A comparison of practical training activities and management between the hotels selected in the two countries, has indicated that, the hotel industry and its associated training activities in the UK is more mature than in the PRC. This maturity has been a product of the government interventions ince 1962. The employers' efforts supported by professional, voluntary training bodies and many other training agencies are parts of the successful training system in the industry. Techniques in hotel management, strategies of manpower training plans and qualified trainers lead to effective training programmes. Economic, political, social and culture are main factors in relation to the influence of training and development in both countries. In order to understand the cultural influence, the Western and Chinese cultures have been given a comparative discussion in those relevant aspects to this research project. The conclusion highlights how 'success' in terms of industrial training performance, organizational effectiveness and the key variables associated with training intervention in the UK hotels' training can be applicable to the training in hotel industry in the PRC.