Use this URL to cite or link to this record in EThOS:
Title: Developing service quality and auditing in health services.
Author: Bell, Louise.
ISNI:       0000 0001 3455 7278
Awarding Body: University of Kent at Canterbury
Current Institution: University of Kent
Date of Award: 1999
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Total quality management; Patient's Charter