Development of a framework for the transfer of quality management to Thai industry
Due to the rapid changes in manufacturing environment, management innovation has been of heightened interest for industrial practitioners. All over the world, organizations are searching for the best approaches that allow them to sustain growth and competitiveness. Of equal importance is the adoption and transfer of management practices that have been successfully applied in various environments. This research is primarily concerned with the adoption of management practices to Thai industry. The questions of interest are: what impedes or enhances the adoption of management practices, what kinds of applications are more difficult to adopt, and what are the critical success factors in the adoption process. This study involves an empirical study of 53 Thai companies that are interested in adopting, or are adopting quality management. Of particular interest is the implementation of total quality management (TQM) and ISO 9000 as they are widely recognized among Thai practitioners. The findings lead to greater understanding in the issues of quality management evolution of Thai industries. The research also deals with in-depth case studies of seven companies in Thailand and Japan, whose results validate the findings from the empirical studies and offer further insights into the critical success factors in the adoption process. The overall conclusions have been drawn from a combination of the quantitative analyses and the case studies. Important contributions of this work are as follows. 1. It provides greater insights into the various stages of development of Thai manufacturing industries toward quality management by investigating the characteristics of organization and technology. The findings are useful in that they recommend the approaches appropriate for each stage of organizational and technological development. 2. Based on the systematic studies of Thai and Japanese manufacturing industries, the findings add to existing management theories by pointing out the critical success factors in the adoption of management practices. The investigation also leads to a framework for the transfer of quality management to the Thai industry. The framework serves as a general guideline for those wishing to successfully adopt management practices.