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Title: The concept of service recovery : an analysis in the hotel industry.
Author: Bidin, Yeop Hussin.
ISNI:       0000 0001 3463 7753
Awarding Body: Manchester Metropolitan University
Current Institution: Manchester Metropolitan University
Date of Award: 1995
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies Management