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Title: Delivering service at call centres : a critical realist's view of the front line employees' world of work and effectiveness
Author: Kasturi, Anand.
ISNI:       0000 0001 3595 4283
Awarding Body: University of Buckingham
Current Institution: University of Buckingham
Date of Award: 2004
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Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Call centre agents Management Labor