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Title: Using electronic information resources : a study of end-user training needs and methods in selected public university libraries in Malaysia
Author: Hassan, Basri B.
Awarding Body: Loughborough University
Current Institution: Loughborough University
Date of Award: 2002
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This research investigated the library end-users' perceptions of their training needs in relation to using the electronic information resources in selected public universities in Malaysia. It also investigated the training methods preferred by end-users in learning how to use electronic information resources. The subjects of the study were university students and academic staff from three selected public universities in Malaysia. They comprised 433 students and 223 academic staff. This study employed both quantitative and qualitative methods. The main data was gathered through self-administered questionnaires, while the supplementary data was gathered through face-to-face semi-structured interviews. Opinions from the librarians responsible for end-user training at the three university libraries were also sought through face-to-face semi-structured interviews. Comparisons were made between the two groups of end-users, namely, students and academic staff in areas related to the problems of the study. Appropriate non-parametric statistical techniques such as cross-tabulation, chisquare test, Mann-Whitney U test and Spearman correlation test were applied in analysing the data measured at both nominal and ordinal scales. Among the major findings were: (1) a statistically significant differences were found between students and academic staff in terms of knowledge and ability in using electronic information resources. Many academic staff were more knowledgable and able to use electronic information resources than students. However, concerning knowledge in using certain IT facilities, many more students than academic staff knew how to use them; and (2) both students and academic staff preferred one-to-one training methods as their first choice. With regard to the second choice of training method, students preferred computerassisted instruction (CAI), while academic staff preferred library workshops with hands-on training. Recommendations based on the research findings were made.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Electronic information resources ; Malaysia ; End users