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Title: Employee-customer-relationships : an investigation into the impact of customer-contact employees' capabilities on customer satisfaction in Jordan banking sector
Author: Melhem, Yahya.
ISNI:       0000 0001 3392 8321
Awarding Body: University of Nottingham
Current Institution: University of Nottingham
Date of Award: 2003
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available