The transfer of information technology to developing countries : case studies from Kenya, Zambia and Zimbabwe.
This thesis examines information technology transfer to developing
countries by considering its application in Kenya, Zambia and Zimbabwe. The
transfer process can take place through a number of channels which are
influenced by national, technological and organisational issues. The relative
importance of these issues is determined by considering six organisations
which have attempted, with varying degrees of success, to transfer information
technology. From the analysis provided by these case studies, a number of
recommendations are made to improve the likelihood of successful information
At a national level, factors such as the availability of foreign currency and
skilled computer personnel will affect the success of any technology transfer.
Similarly, technological issues, including supplier policies and
telecommunications facilities, also play a part. Organ isational issues, such as
management attitudes and planning, can also be seen to influence the success
of technology transfer.
To investigate these issues, six case studies were undertaken in the
three countries. Both government and private organisations were represented
to provide various settings in which to examine the process of information
technology transfer. Only one organisation was successful and many differing
factors affected the unsuccessful ones. Thus no 'single remedy' exists for this
The thesis makes a number of recommendations on org anisational,
technological and national issues. The main ones being: an improved
organisational awareness of the potential for information technology coupled
with general educational policies to provide a computer literate work force. At
the national level, greater assistance for the acquisition and use of computers,
together with proper monitoring of this process is suggested.