Some strategies for improving the present state of quality control methods in Venezuelan metalworking industries
The title of this thesis seeks to indicate its objective.
In fact, it is basically intended to explore the problems
that arise from designing, developing and introducing
Quality Control (QC) systems in the Venezuelan metalworking
industry and to examine the method by which managers deal with
such problems. Particular attention is given to the analysis
of the quality problems in the smaller industries.
Due mainly to the interdisciplinary and complex nature
of the research project undertaken - in which a comprehensive
study was made of the interrelations and constraints of the
technical, human and economic factors in the design of a
national strategy on quality - it was found appropriate to
adopt the "systems approach" in this study. Firstly, it was
applied to define QC as an integral part of Production Management
and secondly, to formulate some strategies on quality in
the Venezuelan metalworking sector.
Apart from the lack of quality consciousness, adequate
educational and training programmes, skilled manpower, shortage
of energy and other natural and financial resources, among
others, the choice of technology is the most critical problem
facing any developing country. After analysing the appropriateness
of the concept of Intermediate Technology (which in
essence is that the increasing, complex, highly sophisticated,
capital-intensive, large-scale and labour eliminating technologies
of the highly industrialized countries are generally
inappropriate for many developing countries) as a means to
pursue industrialization in developing nations, it is argued
that a new approach is needed in order to meet the new demands
and to establish an effective and economic control of quality
of manufactured products, which are obtained by using such
technologies. The practical implications of the term 'Intermediate
Quality Control' are discussed, and later it is shown
that in most of the cases this quality technology stands
between inspection-orientated QC and total QC.
On the basis of such analytical study, and also taking
into consideration the results of a field work study carried
out by the author in Venezuela, some recommendations are made
on the appropriate aims and content of management QCimprovements
and development strategies for raising the level of
quality in Venezuelais manufacture and production.