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Title: Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
Author: Ranaweera, M. A. C.
Awarding Body: University of Cambridge
Current Institution: University of Cambridge
Date of Award: 2002
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Internal and EU commerce & consumer affairs Commerce Management