Use this URL to cite or link to this record in EThOS:
Title: An analysis of the phases of customer loyalty development and their sustaining and vulnerability elements
Author: McMullan, W. Rosalind I.
ISNI:       0000 0001 3625 932X
Awarding Body: University of Ulster
Current Institution: Ulster University
Date of Award: 2003
Availability of Full Text:
Access through EThOS:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Passenger ferry services Management Commerce